Healthcare Liaison: Hattiesburg, MS
The Hospice Community Relations Liaison develops strong and long-lasting relationships with key client referral sources and potential client interaction across the service territory. This role also is responsible for executing any and all marketing and sales related functions including events, presentations, client calls, etc. required to accelerate the growth of Palladium Hospice and Palliative Care, LLC.
Essential Duties and Responsibilities:
1. Stewards the philosophy/mission of Palladium Hospice and Palliative Care, LLC which focuses on the overriding values of human dignity and respectful response to the needs of persons with life threatening/terminal and/or chronic illnesses.
2. Works industriously to achieve company census and revenue objectives.
3. Consistently meets all referral sales call goals-with referral and/or potential client calls with source decision makers each working day.
4. Continuously cultivates new business opportunities and creates new client referral sources.
5. Keeps accurate, thorough and timely records of all sales calls and activities.
6. Finds, creates and attends effective networking activities once approved by management.
7. Spends time getting to know potential clients at facilities and events.
8. Additional duties may be assigned as needed.
9. Abide by all HIPAA laws, Medicare/Medicaid and DHEC Regulations as well as Conditions of Participations (CoPs) to maintain patient rights, privacy and due care.
10. Promote Palladium Hospice and Palliative Care, Inc. mission and company policies.
11. Meet mandated budget projection for Total patient Days and Average Daily Census.
12. Carry out mission of the strategic plan for community relations.
13. Assist in week-end and evening admissions if needed.
14. Control budget spending and cost of events, memberships, and routine making/sales cost.
15. Obtain SNF and Inpatient Contracts for hospice patient care.
Electronic documentation is required on a daily basis.
The Community Relations Liaison should demonstrate the following characteristics:
Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and aligns with the values of the organization.
Leadership: Ability to set the standard by complying with all policies and procedures of Palladium Hospice and Palliative Care, Inc.
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Ability to effectively share information with all patients, families, disciplines and members of Ark Staff.
Independence: Capability to triage problems and find resources to achieve/institute solutions.
Teamwork: Work well within team of disciplines to develop plan of action and achieve optimal goals
Prioritization: Skills to organize schedule/tasks, focusing on the most pertinent first, and completing all within a timely manner.
Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interest of the patients, families, and the organization.
Problem Solve: Capability to assess situations, gathers information, and generate/initiate plan of action to resolve problems.
Flexibility: Be flexible with schedule and able to modify to any change needed for emergencies.
E = Essential D = Desirable
E Education: Graduate of an accredited college with an Associate’s Degree in Business or Health related field.
E Licensure: Current MS Divers License.
E Transportation: Reliable transportation with valid and current auto liability insurance. Will need to travel locally with some exposure to weather.
D Minimum of 2 years prior experience in hospice, or other related business sales.
E Must have existing relationships with referral sources in the service area.
E Must have knowledge of physicians, hospitals, skilled nursing facilities, assisted and independent living facilities, case managers and discharge planners in the service area.
Skills and Abilities:
E Able to read, write, speak, and understand the English language.
E Excellent customer communication skills and effectively communicates with all staff personnel to coordinate marketing and sales activities.
E Demonstrates the ability to respond professionally and appropriately on behalf of Palladium Hospice and Palliative Care.
E Ability to create written professional documentation and correspondence.
E Ability to create presentations and present them to small groups.
E Display the highest level of professionalism as an Palladium Hospice and Palliative Care representative.
E Must display superior customer service orientation and maintain high level of customer service focus through prompt and timely response, and accurate follow through.
E Requires outstanding organizational skills, problem solving skills, thoroughness, adaptability to shifting priorities and multi-tasking.
E Must work well as a teammate and comfortable partnering with other teammates to accomplish company goals.
E Demonstrate a sense of understanding and urgency for priorities.
E Must possess the ability to handle confidential information and act as hospice spokesperson.
E Effectively manages company resources regarding expenses.
E Must have good understanding of computer use and able to enter data into an electronic database.
E Knowledge of HIPAA compliance and regulations.
Other Job Specifications:
E Works in office area(s), community and long term care facilities.
E Moves intermittently during working hours.
E Is subject to frequent interruptions.
E Is involved with patients, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
E Is subject to hostile and emotionally upset patients, family members, personnel, and visitors.
E Is involved in community/civic health matters/projects as appropriate.
E Attends and participates in continuing educational programs.
E Is subject to injury from falls, burns from equipment, odors, etc., throughout the work day, as well as to reactions from dust, disinfectants and other air contaminants.
E Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
Palladium Hospice and Palliative Care provides equal employment and advancement opportunities to all individuals, employment decisions shall be based on merit, qualifications and abilities. Palladium Hospice and Palliative Care does not discriminate in employment opportunities or practices on the basis of race, national origin, color, sex (including pregnancy), religion, age, disability or handicap, genetic information, veteran status, uniformed service status, or any other characteristics protected by law.
Job Type: Full-time
Registered Nurse PRN – Hospice: Edgefield, McCormick, Aiken
Palladium Hospice & Palliative Care is seeking a PRN nurse to assist in our Edgefield, McCormick, Aiken SC region. Palladium is a multi-state fast growing Hospice provider. We offer flexible schedules & supportive environment. Come see what we have to offer.
The registered nurse – plans, organizes and directs hospice care and is experienced in nursing, with emphasis on community health education/experience. The professional nurse builds from the resources of the community to plan and direct services to meet the needs of individual and families within their homes and communities. The Hospice RN utilizes the nursing process (assess, plan, implement, evaluate) to assume primary responsibility for the care of terminally ill patients and their caregivers in consultation with the primary physician, Hospice Medical Director and the Hospice interdisciplinary team.
Purpose of Role:
The RN evaluates need and coordinates care from other disciplines including Clinical Care Partners, Social Workers, Chaplains, Bereavement Coordinators and Volunteers. The hospice nurse provides physical and psycho-social support to the patient and supportive care to the caregiver and family that will assist them in accepting and preparing for the death of the patient. RN Case Manager reports to the Hospice Nurse Manager. Use of personal vehicle required.
PRN TIER FOR REGISTERED NURSES:
For Palladium Hospice and Palliative Care, LLC to recruit and retain registered nurses to support the staffing needs, maintain employee satisfaction and meet the needs of patients, families and the organization.
This policy applies to all Registered Nurses employed with the status of PRN.
A. Supervisors are responsible for planning for staffing needs based on organization standards and patient care needs.
B. A commitment is required to be available to work a minimum of the following:
- Two weekdays/month; or
- Two weeknights/month on call: or
- One weekend on call a month
C. As needed (PRN) status does not guarantee work hours, but the employee will be committed to be available on the schedule and acknowledges it will be based on the need.
D. Schedules must be provided to the immediate supervisor on a consistent basis,
E. PRN registered nurses are eligible for on-call incentives if scheduled to be on call, regardless if productive hours are documented.
F. At any time the PRN registered nurse desires to select a different tier, the supervisor must approve and it will be based on need. A new acknowledgement form must be submitted to HR.
G. PRN employees must meet all the mandatory and ongoing requirements for compliance with the organizational policies.
Job Type: Part-time