Clinical Liaison: Greenville, SC
The Clinical Liaison evaluates and coordinates the care across settings among patients and caregivers for appropriate services provided by the organization. Serves in a liaison role to identify hospice appropriate patients with duties that include review of medical records and facility documentation, interview facility staff, and contact patient representative. Presents a strong presence with South Atlantic Healthcare partners including, but not limited to discharge planners, case managers, physicians, facilities and other key personnel in healthcare settings. Serves as a liaison between hospice and South Atlantic Healthcare to further the relationship between the two partners ensuring a high understanding of Hospice and Palliative Care services. Provides an immediate response to evaluate the patient and coordinates the referral to admission process for hospice eligible patients. Makes self-available to discuss services with the family, caregivers, and healthcare facilities. Is responsible for ensuring quality patient care in a cost-efficient and productive manner/ Responsible to maintain harmonious working relationships with patients, families, staff, and organizational employees.
Essential Duties and Responsibilities:
- Develop positive working relationships including, but not limited to; new and existing healthcare providers, leadership, facility office personnel, social workers, and other key personnel within South Atlantic Healthcare Facilities.
- Respond to hospital referrals that are going to a SAHC facility to determine patient appropriateness prior to discharge, collaborate with Palladium RN Case Manager.
- Determine ongoing educational needs for end of life care for all disciplines. Plan, coordinate, and evaluate educational offerings. Provides educational topics to ensure compliance for the hospice requirements.
- Demonstrates a sense of urgency in the response to referrals and/or discussion about the hospice benefit.
- Demonstrates excellent verbal and nonverbal communication.
- Provides ongoing communication to foster positive partnerships with South Atlantic Healthcare.
- Represents Palladium at Town Hall Meetings with South Atlantic Healthcare Facilities to promote hospice and palliative care.
- Maintain updated referral source information, preference cards, and other contact information.
- Participate in program outcome measures, accepts assigned metric data collection and reporting.
- Assists Business Development in special events in assigned territory.
- Attends designated calls and meetings to enhance marketing skills and develop professionally.
- Collaborates with clinical team to provide education to on clinical topics to facility staff and family members.
- Act as a liaison and advocate for Palladium Hospice patients admitted to the hospital. May be required to meet with hospital personnel in support of patient and hospice plan of care.
- Ensures an order is received for evaluate and admit as required by organizational policy and state licensure.
- Contributes in the referral process by completing chart checks for data synthesis for hospice appropriateness.
- Adheres to facility requirements of hospice representative to support regulatory and facility compliance.
- Completes referral to admission documentation per organizational policy.
- Initiates needed referrals to other disciplines and/or community resources.
- Performs other duties and responsibilities as assigned.
- Complete Utilization Report to track leakage within South Atlantic Healthcare Facilities and participates in the scheduled calls to discuss opportunities.
Standards of Practice for Palliative Nursing:
The standards of palliative nursing practice are authoritative statements developed by the Hospice and Palliative Nurses Association (HPNA). These standards identify the responsibilities for which the hospice and palliative nurse is accountable and describe a competent level of registered nursing care:
- Assessment: Collects comprehensive data pertinent to the patient’s health and/or the situation;
- Diagnosis: Analyzes the assessment data to determine the patient’s diagnoses or issues;
- Outcomes Identification: Identifies, in partnership with the interdisciplinary team, expected outcomes for a plan individualized to the patient;
- Planning: Develops a plan that defines strategies and alternatives to attain expected outcomes;
- Implementation: Implements the identified plan of care;
- Coordination of care: Coordinates care delivery;
- Health Teaching and Health Promotion: Employs strategies to promoted health and a safe environment;
- Evaluation: Evaluates progress towards attainment of outcomes;
The competencies represent the skills and knowledge in the performance of safe, consistent, compassionate, state-of-the-art, hospice and palliative care which conforms to the patients’ and their families’ wishes.
- Clinical Judgment: Demonstrates clinical judgement, critical thinking, analysis and decision-making, based on knowledge and skill in the application of the nursing process using assessment, planning, and management of complex human responses to serious or life-threatening illness for patients and their families.
- Advocacy and Ethics: Incorporates ethical principles and nursing professional standards in the care of patients and families receiving hospice and palliative care, while advocating for patients’ and families’ rights and access to quality hospice and palliative care across the continuum.
- Professionalism: Demonstrates knowledge, skills, and behaviors consistent with American Nurses Association (ANA) and Hospice and Palliative Nurses Association (HPNA’s) Palliative Nursing: Scope and Standards of Practice- An Essential Resource for Hospice and Palliative Nurses, as well as the ANA Code of Ethics for Nurses and the HPNA Code of Ethical Conduct.
- Collaboration: Promotes an interdisciplinary team approach in the provision of hospice and palliative care to the patient with serious or life-threatening illness and their family. Promotes hospice and palliative care concepts to the public regarding potential or actual physical, psychological, emotional, social, and spiritual components of living with a serious or life threatening illness.
- Systems Thinking: Participates and collaborates in the healthcare delivery system to enhance quality of life for patients and families experiencing serious or life-limiting illness and facilitates the provision of comprehensive coordinated are within and across the healthcare continuum.
- Cultural and Spiritual Competence: Demonstrates and promotes culturally and spiritually competent care by respecting diversity, in regards to but not limited to race, ethnicity, culture, spirituality, religion, gender, socioeconomic status, sexual orientation, education level, literacy, and location.
- Facilitator of Learning: Demonstrates knowledge, skills, confidence, and the application of adult learning principles when providing hospice and palliative education to patients/families, healthcare professionals, and the community inherent in the role of the hospice and palliative registered nurse.
- Communication: Communicates effectively with hospice and palliative care patients, their families, and healthcare professionals by applying knowledge of communication theory ad principles.
- Evidence-Based Practice and Research Utilization: Utilizes evidence-based literature to help improve outcomes for hospice and palliative patients and their families.
Prolonged standing and walking required. Requires working under some stressful conditions to meet deadlines and patient needs. May require visits in unsafe neighborhoods and dwellings that may not have elevators.
E* = Essential D* = Desirable
E Education: Graduate of an accredited college with a diploma, associate, or baccalaureate degree in Nursing.
E Licensure: Must possess an active license to practice as a Registered Nurse in good standing in assigned state and privileged to practice Multi-State.
E Licensure: Valid driver license.
E Transportation: Reliable transportation with valid and current auto liability insurance. Will need to travel within the agency’s service area, with some exposure to weather.
E Minimum of 5-year RN experience in a clinical setting.
E Previous hospice experience.
D Previous healthcare liaison or marketing experience.
D Case management / care coordination experience.
Skills and Abilities:
E Current Basic Life Support (BLS) card for adult, infant, and child.
E Ability to read, write, speak, and understand the English language.
E Must possess the ability to make independent decisions when circumstances warrant such action.
E Must possess behaviors congruent with excellent customer service with personnel, patients, family members, visitors, government agencies/personnel, and the public.
E Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing quality care.
E Must have patience, tact, as well as the willingness to handle difficult conversations.
E Must be able to relate information concerning a patient’s condition.
E Experience in service recovery and relationship building skills.
E Must be able to develop and present educational topics.
E Knowledge of hospice and palliative nursing practices and procedures, as well as laws, regulations, and guidelines that pertain to hospice.
E Must demonstrate expert HIPAA compliance and regulations.
E Must possess basic computer skills including email, internet, and equipment skills with equipment to demonstrate minimal competency with the electronic medical record within the organizational standards.
E Demonstrate infection control / standard precautions and use of PPE.
Other Job Specifications:
E Works in office area(s) community, and long term care facilities.
E Moves intermittently during working hours.
E Is subject to frequent interruptions.
E Is involved with patients, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
E Is subject to hostile and emotionally upset patients, family members, personnel, and visitors.
E Demonstrates interpersonal skills to facilitate and support interdisciplinary collaboration. Communicates with the interdisciplinary group and other roles within the organization.
E May require working outside of normal business hours.
E Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
E Is involved in community/civic health matters/projects as appropriate.
E Attends and participates in continuing educational programs. Completes and maintains all mandatory education requirements.
E Is subject to injury from falls, burns from equipment, odors, etc., throughout the work day, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
E Is subject to exposure to infectious waste, communicable diseases, including TB, and bloodborne pathogens.
E May be subject to the handling of and exposure to hazardous chemicals.
E Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and can push, pull, move, and/or carry such weight a minimum distance of 50 feet.
Palladium Hospice and Palliative Care provides equal employment and advancement opportunities to all individuals, employment decisions shall be based on merit, qualifications and abilities. Palladium Hospice and Palliative Care does not discriminate in employment opportunities or practices on the basis of race, national origin, color, sex (including pregnancy), religion, age, disability or handicap, genetic information, veteran status, uniformed service status, or any other characteristics protected by law.
Job Type: Full-time
Registered Nurse PRN – Hospice: Edgefield, McCormick, Aiken
Palladium Hospice & Palliative Care is seeking a PRN nurse to assist in our Edgefield, McCormick, Aiken SC region. Palladium is a multi-state fast growing Hospice provider. We offer flexible schedules & supportive environment. Come see what we have to offer.
The registered nurse – plans, organizes and directs hospice care and is experienced in nursing, with emphasis on community health education/experience. The professional nurse builds from the resources of the community to plan and direct services to meet the needs of individual and families within their homes and communities. The Hospice RN utilizes the nursing process (assess, plan, implement, evaluate) to assume primary responsibility for the care of terminally ill patients and their caregivers in consultation with the primary physician, Hospice Medical Director and the Hospice interdisciplinary team.
Purpose of Role:
The RN evaluates need and coordinates care from other disciplines including Clinical Care Partners, Social Workers, Chaplains, Bereavement Coordinators and Volunteers. The hospice nurse provides physical and psycho-social support to the patient and supportive care to the caregiver and family that will assist them in accepting and preparing for the death of the patient. RN Case Manager reports to the Hospice Nurse Manager. Use of personal vehicle required.
PRN TIER FOR REGISTERED NURSES:
For Palladium Hospice and Palliative Care, LLC to recruit and retain registered nurses to support the staffing needs, maintain employee satisfaction and meet the needs of patients, families and the organization.
This policy applies to all Registered Nurses employed with the status of PRN.
A. Supervisors are responsible for planning for staffing needs based on organization standards and patient care needs.
B. A commitment is required to be available to work a minimum of the following:
- Two weekdays/month; or
- Two weeknights/month on call: or
- One weekend on call a month
C. As needed (PRN) status does not guarantee work hours, but the employee will be committed to be available on the schedule and acknowledges it will be based on the need.
D. Schedules must be provided to the immediate supervisor on a consistent basis,
E. PRN registered nurses are eligible for on-call incentives if scheduled to be on call, regardless if productive hours are documented.
F. At any time the PRN registered nurse desires to select a different tier, the supervisor must approve and it will be based on need. A new acknowledgement form must be submitted to HR.
G. PRN employees must meet all the mandatory and ongoing requirements for compliance with the organizational policies.
Job Type: Part-time